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What to Expect with Telehealth Services

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Prior to Your Appointment

  • Complete your intake paperwork.

    • The paperwork was sent to your email address from ZH Healthcare, our agency's on-line portal. The email will be generated from our email address. 

    • If you did not receive the email in your inbox, please check your junk mail.

    • If you still do not see the email, please call the office.

  • Find a private location for your session. If it is a family session or an evaluation where other family members need to be involved for parts of the session, it should be a place where they can discreetly join and leave the session with little disruption.

  • Your invitation may be sent to you up to a week ahead of time, from the specific clinician or from the office staff. If you do not have the Teams/Zoom invite by the day of the appointment, please contact the clinician or office staff for assistance. 

Day of Your Appointment

  • Pay any co-pays or insurance costs. Call the office to discuss the payment process.

  • Check your technology and internet access prior to your appointment.

    • Make sure your device (cell, laptop, iPad, etc.) is fully charged and your internet signal is strong.

    • You may need to request other household members are off their devices during your session, or disconnect them from the internet so their activity does not impact your bandwidth. 

  • Ask us if there are any apps that need to be installed before your session. (If you are new to Teams/ Zoom, it may take a few minutes to load the app so you may use it.)

For Your Appointment

  • Allow 1 hour for counseling sessions.

  • Allow 1-2 hours for an evaluation by a psychiatrist or psychologist.

  • Allow 15-30 minutes for a psychiatric/mediation management.

  • If the appointment is for any individual under the age of 14 years-old, both the child and the parent or guardian must be available for the appointment, unless the clinician directs otherwise.

    • If the Teams/Zoom invite needs to be sent to multiple email addresses, please notify the office staff and/or clinician of this at least 1 week prior to the appointment.

  • Please have any notes, questions, and reports with you when the session begins.

  • At the end of your session, please ask any remaining questions you may have and confirm any follow up appointments.  

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